Terms & Conditions

Welcome to V Collect (VC Bag) web site online store. Terms and conditions stated below applies to all visitors and users of V Collect. You're bound by these terms and conditions as long as you're on www.vcollect.com.my

The content of terms and conditions may be change, move or delete at any time. Please note that V Collect have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, V Collect will take immediate actions against the offender(s).

Site Contents & Copyrights
All content on V Collect websites, including but not limited to articles, photos, moving images and graphics, and your customized design, belongs to and is administrated by V Collect. You are allowed to produce digital or physical copies of the content for your own personal use only. Also you are allowed to use your pre-design or customized design product for your own personal use only. If you use them for other purpose, we reserved the right to proceed according to appropriate law.

Comments and Feedbacks
All comments and feedbacks to www.vcollect.com.my will be remain V Collect's property.
User shall agree that there will be no comment(s) submitted to the www.vcollect.com.my will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made.

Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor.

User shall agree that V Collect may send newsletter regarding the latest news/products/promotions etc through email to the user.

The user shall agree to defend, indemnify and hold V Collect harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Link to other sites
Any access link to third party sites is at your own risk. www.vcollect.com.my will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information
From time to time, there may be information on www.vcollect.com.my that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Please check out “Return and Refund Policy”.

This agreement is effective unless and until either by the customer or www.vcollect.com.my Customer may terminate this agreement at any time. However, www.vcollect.com.my may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Our Shipping Policy

Postage Fees & Charges. V Collect charges RM0 per purchase for a single consignee for Peninsular Malaysia and RM15 for East Malaysia (Sabah and Sarawak). Normally the rate charged for the shipping/delivery of your order is calculated according to the size, weight of the items, total number of order, and the destination.

Currently parcels are delivered using the POSLAJU courier services only. All addresses are unable to make any adjustment once already in processing. (unless special case)

Delivery Time. Once your order is ready, normally delivery within Monday to Friday between 9am and 6pm (excluding Public Holidays), usually takes 2 to 5 working days Delivery may be cancelled in case of adverse weather conditions. However, please rest assured we're on your side and will help in any way we can.

During Promotion Periods. During peak periods, there may be some delay in shipping. Please bear with us as we could not fulfil the usual next day delivery promise due to large volume of orders, transaction and availability issues.

For more details or inquiries on shipping issues, please contact us at: ordervcollect@gmail.com

Returns Policy

We're sure that you'll love our company’s item, but on the rare occasion that it isn't 100% right (damaged during shipment or wrong item/type/shade/etc.), you can just send it back and we'll be more than happy to give you a full refund or an exchange.

You can send it back to us, just make sure that:

•             Returns must be made within 3 days from date of received.

•             The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. V Collect will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.

How can I return my purchase? In order to protect customer, we suggest customers should follow the procedures to return item after receiving the confirmation, kindly refer to our return procedure returns-policy.

After parcel arrives. Customer will receive a call/WhatApps or email notice when item is arrived. When the item is found intact following an examination, Account Department of the company will apply to the bank for refund. Please allow 14 days working days for your return to be processed. If you requested a refund, bank will be return payment to the original card used to place your order.

What about postage charges? Customers would have to bear the postage fees for shipping item(s) back to us during the return process, Please allow 14 working days for this process to be completed.

How long will it take to receive my refund/new item(s)? Please allow a minimum of 14 working days from the date we receive your return package. Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term

For more information, kindly contact us via email to ordervcollect@gmail.com

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by V Collect and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Privacy Policy

Collected Information. We only collect the informations that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.

Personal Identification Details. Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

Confidentiality. Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

Changes to our Privacy Policy. V COLLECT have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers.  Do keep track on the Privacy Policy page on our website.

Security. Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.