Return & Refund Policy

Returns Policy

We're sure that you'll love our company’s item, but on the rare occasion that it isn't 100% right (damaged during shipment or wrong item/type/shade/etc.), you can just send it back and we'll be more than happy to give you a full refund or an exchange.

You can send it back to us, just make sure that:

•             Returns must be made within 3 days from date of received.

•             The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. V Collect will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.

How can I return my purchase? In order to protect customer, we suggest customers should follow the procedures to return item after receiving the confirmation, kindly refer to our return procedure returns-policy.

After parcel arrives. Customer will receive a call/WhatApps or email notice when item is arrived. When the item is found intact following an examination, Account Department of the company will apply to the bank for refund. Please allow 14 days working days for your return to be processed. If you requested a refund, bank will be return payment to the original card used to place your order.

What about postage charges? Customers would have to bear the postage fees for shipping item(s) back to us during the return process, Please allow 14 working days for this process to be completed.

How long will it take to receive my refund/new item(s)? Please allow a minimum of 14 working days from the date we receive your return package. Refund will based on customer actual paid - Final payment to refund, voucher cannot change into cash term

For more information, kindly contact us via email to